Vice President, Product Manager, Chase Travel AI & Innovation Product

Job Description
As a Vice President in the Chase Travel AI & Innovation Product team, you will lead the integration of artificial intelligence, machine learning, and generative AI to enhance our travel products and streamline operations. By shaping agentic workflows and frameworks through autonomous AI models, you will create innovative solutions that transform the travel experience. Collaborating with business, design, and technology teams, you will ensure the successful delivery of AI/ML initiatives that drive innovation and efficiency.
Job Responsibilities

• Identifies and prioritizes AI/ML opportunities that align with customer needs and market trends with a focus on Agentic AI applications
• Leads the deployment of AI/ML and GenAI technologies to automate processes, reduce costs, and generate revenue
• Utilizes Agile methodologies and tools like JIRA and Confluence to manage and track projects
• Develops requirements, epics, and user stories to support AI & Innovation product initiatives
• Works with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, ops servicing, marketing) to drive continuous improvement and innovation
• Implements process improvement via tools like UiPath, Alteryx, ServiceNow, and Pega to enhance operational efficiency
• Analyzes and evaluates product metrics to ensure alignment with time, cost, and quality targets
• Conducts user research, journey mapping, and market analysis to inform the AI/ML strategic roadmap
• Effectively communicates the impact of AI on the product experience to stakeholders

Required Qualifications, Capabilities, and Skills

• Minimum 7+ years in product management, with a focus on AI, Product, or Travel related fields
• Strong knowledge of AI/ML technologies, including generative AI and large language models (LLMs)
• Strong understanding of the Machine Learning Development Lifecycle (MDLC), with a focus on governance, testing, and validation to ensure robust and reliable AI/ML solutions
• Proficient in Agile methodologies and tools such as JIRA and Confluence
• Demonstrated project management skills and understanding of the product development lifecycle
• Excellent communication skills for effective interaction with business and technology stakeholders
• Knowledge of Python and machine learning frameworks for developing and deploying AI models
• Ability to design and optimize prompts for generative AI models to improve output quality and relevance
• Deep understanding of product agility practices, including iterative development and adaptive planning

Preferred Qualifications, Capabilities, and Skills

• Candidates from a Travel or Financial Services background preferred
• Experience with data analytics and workflow automation tools (UiPath/Alteryx)
• Understanding of cloud platforms such as AWS, Azure
• Certifications in Agile methodologies or AI/ML technologies would be an advantage
• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.