Provides VistA/MUMPS application sustainment and Tier 2/Tier 3 production support. Troubleshoots incidents and defects, performs root cause analysis, develops remediation plans, and supports testing, validation, release readiness, deployment planning, and post-release monitoring. Collaborates with technical teams, product owners, release managers, operations personnel, and government stakeholders while improving sustainment processes and supporting legacy modernization.
Key Skillset & Experience Required:
- Strong hands-on experience with VistA application sustainment, operations, maintenance, or modernization
- Strong MUMPS programming experience and understanding of VistA technical architecture
- Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies
- Experience troubleshooting and resolving production defects, incidents, service requests, and production issues
- Tier 2/Tier 3 production support, ticket triage, escalation, workaround identification, and resolution planning
- Strong Root Cause Analysis (RCA) skills across code, data, configuration, workflow, interfaces, and environments
- Experience with defect management and developing/reviewing resolution and remediation plans
- Experience supporting testing, validation, release readiness, deployment planning, and post-release monitoring
- DevOps – 2–5 years required
- Ability to collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders
- Strong communication skills with both technical and non-technical audiences
Preferred Experience:
- Department of Veterans Affairs (VA) systems or federal healthcare platforms
- VA product-line delivery models and federal sustainment practices
- Agile, DevSecOps, and federal compliance requirements
- Monitoring, RCA reporting, data correction, table maintenance, backlog management, defect prevention, or legacy system modernization
- Knowledge transfer and sustainment process improvement
The core responsibilities include VistA/MUMPS sustainment, production issue resolution, RCA, Tier 2/Tier 3 support, defect management, testing and validation, release readiness, and post-release monitoring.
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As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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