Design and deliver voice user interface solutions, create call flow diagrams, conduct usability testing, and optimize IVR applications.
About Us
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Gather requirements for and design speech and DTMF IVR applications
- Create call flow diagrams and voice user interface design specifications
- Work collaboratively with peers and customers to create user-centered IVR designs
- Conduct usability testing
- Tune applications for optimum performance
- Support speech scientist in grammar design and tuning
- Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology
Background and Skills
- 5+ years professional experience as a user interface designer
- Linguistics, cognitive psychology, or behavioral sciences
- Computer science experience a plus
- Excellent verbal and written communication skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Top Skills
Call Flow Design
Ivr
Speech Applications
Similar Jobs
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
As a Principal Software Engineer, you'll develop shared application libraries for mobile and OTT, mentor teams, design CI/CD workflows, and influence architectural direction across platforms.
Top Skills:
AvfoundationCi/CdExoplayerJw PlayerKotlinKotlin MultiplatformSwift
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Project Management Sr Analyst will coordinate projects, oversee operations, monitor progress, facilitate communication, manage risks, and assist with budgeting and documentation.
Top Skills:
Microsoft Suite Products
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Project Management Sr Analyst will oversee operations on company projects, assisting with planning, coordination, monitoring progress, and communication with stakeholders to ensure successful project delivery.
Top Skills:
AgileMicrosoft Suite ProductsPmpScrum
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
