VP, Client Service (Healthcare- Life Sciences + BioPharma)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Own and grow a $15–20M portfolio of life sciences client accounts, accountable for revenue growth, executive relationships, delivery success, and overall client satisfaction.  
• Partner closely with Business Development to drive account expansion and new opportunities by aligning client needs with Bounteous’ digital transformation capabilities and portfolio strategy.  
• Serve as a trusted advisor to C-suite leaders and procurement stakeholders, leveraging healthcare industry expertise, AI-enabled solutions, and global engineering capabilities to unlock enterprise value.  
• Lead multi-year account strategies and executive business reviews to ensure alignment across client priorities, Bounteous business units, and delivery leadership.  
• Oversee the commercial and operational performance of the portfolio, including pipeline management, forecasting, financial performance, margin protection, risk mitigation, and compliance.  
• Lead cross-functional teams across consulting, engineering, delivery, and product leadership to execute complex enterprise transformation programs.  
• Ensure delivery of scalable, client-centric digital transformation initiatives with accountability for solution estimates, SOW development, resource planning, and commercial governance. 
• Build and mentor high-performing teams while serving as a visible ambassador for the Health business unit with clients, partners, and industry forums. 

Preferred Qualifications

• 14+ years of consulting, client service, or account leadership experience within healthcare or life sciences organizations. 
• 10+ years leading technology-enabled business transformation initiatives, including digital modernization and enterprise program delivery across pharmaceutical, biotech, payer, or healthcare enterprises. 
• Deep expertise in life sciences commercialization processes, including pricing, rebates, contracting, and distribution models within pharmaceutical and biopharma organizations. 
• Experience delivering AI-enabled and digital transformation initiatives leveraging modern data platforms, cloud technologies, and global engineering teams. 
• Familiarity with life sciences commercial platforms supporting rebate adjudication, pricing, contracting, or chargeback processes. 
• Proven success managing large client portfolios and driving revenue growth within consulting, digital transformation, or professional services environments. 
• Outstanding executive presence with the ability to influence C-suite stakeholders and lead strategic transformation discussions. 
• Strong leadership experience guiding cross-functional consulting, engineering, and delivery teams in complex enterprise environments. 
• Excellent communication, negotiation, and presentation skills. 
• Able to travel approximately 50–75% based on client needs. 
• BA/BS degree or equivalent consulting experience