VP, Head of Technology

VP, Head of Technology

• Location: USA – NY – New York

• Work Arrangement: Hybrid  

• The salary range for this role is:  $215,500 - $323,500

The Opportunity

Assume complete end to end accountability for the delivery of IT Services for the Business Divisions/Portfolios including build and supply, projects, development, support and work requests/BAU by partnering with program management and third-party providers ensuring quality assurance and managing budget and resource allocation. The role is the primary interface between IT and the business, ensuring alignment between business strategy and IT, and driving continuous operational efficiencies.   Responsible for the facilitation of the project pipeline and program management accountability for all IT projects within the relevant Business Division remit. This role will support the Claims Division.

Your new role
• Maintain the strategic view of business objectives and needs and align end to end delivery of IT solutions with business needs through consistent engagement with key stakeholders
•Apply business solutions that consider both immediate and long-term organizational objectives
•Ensure each project and service within the portfolio delivers against its proposition aligned to the organizational strategy
•Provide subject matter expertise on business demand and assist the business in determining the value-add. Forecast demand within the portfolio back into IT Services.
•Strategic and business alignment input to the complete end to end delivery of customer solutions; overseeing the capturing of business requirements as required
•Manage the end-to-end program of IT projects for the business, leveraging project management & business analysis resources, along with central IT services
•Contribute to the development of the overall IT Strategy for the division as part of the leadership team in order to maximize productivity and performance
•Develop and implement departmental vision and translate into achievable targets and goals to effectively lead the team in the strategy delivery
•Ensure that the department remains appropriately structured, resourced, trained and equipped to support the business and fulfil their functions
•Develop, maintain, document and implement relevant policies and procedures for the conduct of IT activities and engagements
•Assist in the design & simplification of business products with a view to minimising technology debt, leveraging technology solutions & software packages
•Ensure SLA’s are aligned to business operational needs on an ongoing basis
•Operational Risks and Issues are effectively managed within the portfolio, and the estate is kept secure and current
•Manage the relationship with business and IT to ensure operational efficiency initiatives are identified and implemented
•Communicate updates and /or changes in the IT strategy to all business stakeholders
•Ensure regular and open communication across IT Centres of Excellence to ensure early visibility and potential pipeline projects and emerging business needs
•Work with the business to identify portfolio projects and identify & facilitate project resources as required to ensure delivery
•Oversee the development of business cases, scoping papers and project initiation documents (Pre-Concept/Concept) for projects within the portfolio
•Brief and report on the environment, project portfolio and services related to status, scope, budget, timeframes and resources as appropriate
•Oversee design, build and test activity and ensure use of suitable tools and processes
•Apply the necessary controls and safeguards to protect business services from disruption through inappropriate, poor quality or uncontrolled change from any source
•Lead, motivate and manage a team to ensure the overall output and quality of the service provided by the team is within specified levels
•Establish clear accountabilities and authority levels for direct reports and build strong culture of accountability and performance to ensure delivery of business
•Drive and foster a culture of continuous improvement, motivation, collaboration, empowerment and entrepreneurialism within the department
•In collaboration with external partners and internal subject matter experts, develop a methodology for planning and executing initiative deliverables to align with QBE’s overall governance structure
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 10+ years relevant experience
Preferred Competencies/Skills
• Project delivery methods including Waterfall, practical Agile and Devops
•Exposure to digital solutions
•Excellent interpersonal skills with the ability to interact constructively with a wide range of interested parties
•Strong analytical and problem-solving skills
•Ability to negotiate effectively
•Finance management - including budget management, forecasting and cost analysis
•Resource management – planning and scheduling (including cross functional teams)
•Strong strategic planning capabilities (approaches and processes, tools, deliverables)
•Programme management – ability to manage multiple, complex projects whilst meeting deadlines
•Ability to understand industry trends, competitor or future competitor’s strategies and product roadmaps
•Ability to effectively adapt to rapidly changing technology and apply it to business need

• Guidewire Solutions

• Property & Casualty claims experience
Preferred Experience
• Demonstrated ability to effectively communicate with all levels in IT and business
•Experience of managing cross functional teams and matrix management
•Experience of negotiating and influencing executive level sponsors
•Proven experience of interpreting business strategy and translating this into IT strategy
•Significant project management/ co-ordination, including managing multiple projects and complex projects to quality, time and budget
•Strong track record of technology delivery
•Experience of managing external vendors
•Significant experience in the insurance industry
Preferred Knowledge
• Advanced working knowledge of best practices and market trends in application development, including innovative systems and technology
•Advanced working knowledge of insurance terminology, property and casualty billing systems and policy administrations systems
•Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
•Good knowledge of QBE business, structures and processes
•Well-rounded knowledge of change management and control methods and processes
•Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
•Good understanding of the architecture discipline, processes, concepts and best practices
•Sound knowledge of problem analysis, structure analysis, and design techniques
•In depth technical understanding of relevant technologies
•Business and financial awareness of the impact of Service Levels and any associated failures
•Advanced working knowledge of software development lifecycle and relevant milestones; project management methodology
•Ability to capture and communicate business demand / requirements to IT teams
•Technical acumen – ability to understand how the technical infrastructure supports the business

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. 

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: 

• Hybrid Working – a mix of working from home and in the office 

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis 

• Competitive 401(k) program with company match up to 8% 

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice 

• Tuition Reimbursement for professional certifications, and continuing education 

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community 

To learn more, click here: Benefits | QBE US. 

Why QBE?  What if you could have a positive impact – at work and in the world? 

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. 

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. 

Join us now, so you can be part of our success – and we can be part of yours! 

https://www.linkedin.com/company/qbe-north-america/ 

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.    

Equal Employment Opportunity:   

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.   

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. 

Supplementary information   

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.