VP Product, Member Experience

Reporting to the Chief Product Officer, you will directly lead a team of Product Managers focused on optimizing the member journey, from acquisition to engagement and recovery. Your primary focus will be driving growth initiatives, but you will also oversee key aspects of the core member experience and ensure that foundational product features align with and support growth objectives. You will work cross-functionally to identify and drive growth opportunities across the member funnel, and shape both growth initiatives and core product initiatives to delight our members, drive engagement, and deliver value to our customers. 

You will be responsible for defining, building, and executing the strategy to improve and optimize the member experience, with a strong focus on driving key metrics related to member acquisition, engagement, retention, and outcomes. This is a full time, hybrid position based in New York City (in office 2-3 days per week).

What you’ll be doing:

• Lead and inspire cross-functional teams of product managers, designers, and engineers to prioritize and deliver high-impact growth initiatives that drive meaningful outcomes for our members.
• Manage a high-performing product team through effective leadership, feedback, and a focus on innovation, experimentation, collaboration, and accountability
• Champion a culture of innovation and experimentation — creating space for bold ideas, fast learning, collaboration, and continuous improvement across your teams.
• Own and evolve the Member Experience roadmap, ensuring it aligns with Spring Health’s broader product vision and strategic priorities, balancing conversion-focused growth initiatives with experiences that delight, empower, and heal.
• Collaborate deeply with partners across Revenue, Marketing, Customer Success, Finance, and Analytics to understand every aspect of the member journey — identifying opportunities to optimize funnel performance and deliver lasting value.
• Leverage insights from data, customer feedback, and emerging technology trends to shape your strategy, prioritize bets, and scale what works.
• Design, launch, and iterate on rapid experiments to uncover new pathways for growth, engagement, and loyalty — always keeping the member at the heart of every decision.
• Define, monitor, and improve key metrics (KPIs) that signal the health and success of the member experience — and use these insights to guide your teams with transparency and purpose.
• Contribute meaningfully to the Member Experience leadership team, influencing our collective product strategy and fostering a team environment grounded in trust, learning, and mission alignment.

What success looks like in this role: 

• Member satisfaction improves measurably — with higher NPS, increased usability scores, and authentic testimonials reflecting the impact of our experience.
• Your team of Product Managers thrives — feeling empowered, supported, and inspired to do the best work of their careers.
• You are a trusted voice on the Member Experience leadership team, shaping the broader product strategy and advocating for innovations that serve both our members’ mental health journeys and our customers’ goals.
• You help build a future where every member interaction feels personal, intuitive, and deeply supportive — advancing Spring Health’s mission to improve mental health outcomes for all.
• You own and deliver against conversion goals throughout the entire member funnel, helping Spring Health meet and exceed its business and mission objectives.
• Member experience innovation and best practices are implemented thoughtfully — adapted for Spring Health’s unique culture and aspirations, never blindly applied.

What we expect from you:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 9+ years of product management experience, preferably in digital health or b2b2c environments
• Deep expertise in growth product management, funnel optimization, experimentation, and data-driven product decision-making, with a proven track record of optimizing and growing consumer-facing products and services
• 5+ years managing high-performing product teams
• Strong analytical, problem-solving, and strategic thinking skills, with a focus on driving measurable results
• Self-starter with a strong bias to action and the ability to navigate ambiguity
• Experience working in a fast-paced, high-growth environment
• Excellent collaboration and communication skills, including leading cross-functional growth initiatives and crafting compelling narratives for stakeholders, including executive leadership, customers, and partners
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams
• Aligned to our mission: to eliminate every barrier to mental health.

The target base salary range for this position is $254,400 - $339,200, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.