Wholesale Lending Account Manager - New Jersey Market

Supporting Sales in the New Jersey Market

Job Summary

All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous, and resourceful. They have a “how can we make this work” mindset and provide the best customer service possible. They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure maximum customer satisfaction. Account Managers are self-sufficient, confident, and accurate decision makers. They work both independently and cohesively with others and foster a team environment. The focus of a Account Manager is to ensure accurate information while providing exceptional customer service. Maintaining an attitude of approachability and willingness to assist in troubleshooting with customers and Dart Bank departments as needed. They thrive in our ever-changing environment and take great pride in contributing to Dart Bank being an industry leader.

Job Duties

• General
  • Provides support and follow up on broker approval and set up process.
  • Reviews daily, weekly, monthly pipeline activity and maintain acceptable performance metrics as determined by Sales leadership.
  • Assist with developing a prospective B2B client pipeline.
  • Monitor rate lock expiration activity. Follow up and assist brokers with rate lock extensions and other pricing related questions.
  • Provide customer training on DartEdge, Dart’s wholesale customer portal.
  • Provide support to brokers on navigating the originations process including but not limited to the following:
    • Creating an application in the portal.
    • Requesting Initial Disclosures and changes of circumstance.
    • Submitting a loan to underwriting.
    • Submitting a condition review.
    • Assisting with appraisal orders, FHA Case numbers and transcripts.
    • Assisting with pricing and locking loans.
    • Answering general questions related to guidelines, scenarios and product.
    • Requesting a CD or Closing Docs.
    • Assisting with any post origination follow up as necessary.
    • Escalate issues to Client Services and appropriate operations management as required.
  • Follow appropriate escalation paths to resolve issues or complaints.
  • Maintain a working knowledge of Dart’s underwriting guideline, program guidelines, and regulatory compliance.
  • Maintain strong positive communication with all departments to develop cohesive working relationships.
  • Drive improvements/efficiencies with clients.
• Sales Focus
  • Prioritize
    • Small to mid-size broker shops.
    • Active producing brokers.
    • Brokers closing 5-20 loans/month.
  • Track
    • Track and maintain lead information, including contact details, loan type, interest level, and communication history.
    • Schedule and manage follow-ups to ensure timely client outreach and engagement.
    • Update CRM systems or spreadsheets with accurate and confidential customer data.
    • Monitor lead progress and assist with reporting on client activity and follow-up status.
• Other Duties
  • Maintain industry knowledge and enhanced expertise through training, industry publications, and lending bulletins.
  • Share ideas and best practices for success and serve as a peer mentor when called upon.
  • Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
  • All other duties as assigned.

Essential Functions

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Education
  • Minimum Education Requirement: College degree or equivalent experience.
• Experience
  • 5+ years of recent mortgage operations experience in mortgage client services.
  • Minimum of 5 years recent experience in mortgage lending.
  • Must be proficient with the mortgage loan process and programs.
  • Experience with Encompass and TPO Connect.
  • Experience within the wholesale market is preferred.
  • Knowledge of FNMA/FHLMC and FHA/VA programs.
• Skills
  • Demonstrates reliability, consistency, and a strong commitment to meeting responsibilities and expectations.
  • Maintains strong organizational skills with the ability to manage tasks, priorities, and workflow efficiently.
  • Adapts effectively to changing priorities, fast-paced environments, and evolving business needs.
  • Exhibits strong time management skills with the ability to prioritize work and consistently meet deadlines.
  • Provides exceptional customer service through professional, responsive, and solution-oriented interactions.
  • Demonstrates computer proficiency and the ability to learn and navigate various software systems and applications efficiently.
  • Excellent verbal, written, and interpersonal communications skills.
  • Must be detail-oriented, organized, and disciplined.
  • Ability to learn quickly and apply that knowledge within a fast-paced team environment.
  • Ability to establish, maintain and grow relationships, whether local or remote, via face-to-face interactions, phone outreach, email correspondence, or other electronic forums.

Supervised by

• Wholesale Lending Regional Account Manager

Supervises

• None

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

• Medical Benefits
• Dental
• Vision
• 401(k) Plan with Employer Matching
• Employee Stock Ownership Plan (Profit Sharing)
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate nondiscriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).  This employer participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the United States. If E Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E Verify once you have accepted a job offer and completed Form I 9.