Wholesale Operations Coordinator

About Petite Plume:

Petite Plume is a high growth luxury sleepwear company sold primarily DTC with a presence in nearly 600 points of sale including Neiman Marcus, Maisonette, Nordstrom and more! We believe in empowering people and opening doors for new opportunities. We value our teams and want them to grow with us. If you’re looking for a place that values hard work, strong relationships, and diverse ideas – all while having fun together – Petite Plume is the place for you!

Position Overview:

As a Wholesale Operations Coordinator, you will play a critical role in strengthening Petite Plume’s relationships with our retail and off-price partners. You’ll be the connective tissue between our internal teams and external accounts—ensuring operational excellence, seamless product setup, and timely resolution of issues. This is a dynamic, cross-functional role suited for a detail-oriented, highly organized professional who thrives in a fast-paced, high-growth environment.

What You Will Do:
Retailer & Dropship Operations

• Lead end-to-end setup and maintenance across all retail and dropship platforms (e.g., NuOrder, Mirakl, Spring Systems, DSCO, Shopify Collective, Fabric)
• Manage product onboarding, including metadata, imagery, copy, UPCs, and RFID details
• Proactively monitor retailer platforms to ensure product accuracy and visibility
• Track and share customer reviews and site feedback to inform merchandising decisions

Account Support & Communication

• Serve as the primary point of contact for all major, mini-major, and any off-price retail partners
• Resolve issues related to orders, data accuracy, or fulfillment delays swiftly and professionally
• Collaborate with Customer Experience to investigate and address any service escalations

Internal Operations & System Management

• Maintain up-to-date product information and seasonal linesheets within wholesale systems
• Ensure B2B product uploads are complete for timely retailer onboarding
• Work cross-functionally with teams across production, ops, creative, merchandising, and finance

Off-Price Channel Coordination

• Support product assortments, pricing strategy, and execution with any off-price retailers
• Manage POs, hard orders, routing, and invoicing processes in collaboration with the finance team

What You Bring:

• 2+ years experience in retail operations, wholesale coordination, or e-commerce support
• Hands-on experience with B2B or retailer platforms (NuOrder, Mirakl, DSCO, etc.)
• Strong Excel skills and familiarity with product data systems
• Exceptional attention to detail and a commitment to data integrity
• Strong communication skills and an ability to build rapport with external and internal stakeholders
• Experience working with any off-price retailers is a plus

Our Benefits:

As a 100% founder-owned growing startup, we are committed to offering a package that supports employees in life's moments both big and small, including:

• Competitive salary
• 2 weeks PTO + 5 sick days
• 11 paid federal holidays
• A 401K and company profit sharing plan after one year of tenure
• Generous health, dental and vision insurance for you and your dependents
• Half-day “Summer Fridays” from Memorial Day to Labor Day
• 50% employee discount on petite-plume.com
• A remote-first culture: work from anywhere within the United States
• An inclusive, collaborative and dynamic work environment
• Opportunity to work at a company growing exponentially year over year
• Company offsites 1-2x a year for in-person collaboration and team building