Workday Client Partner

As a Client Partner, you’ll act as the trusted advisor to our base of customers.  Your focus will be on building client relationships and driving future business bookings and revenue.

As a Client Partner, your role is client champion, a trusted advisor, and facilitator who drives client business results. To succeed in this role, you need to be laser-focused on your client's business, a self-starter with excellent time management skills, able to manage your time and customers’ expectations, while staying adaptable to customer-driven priorities.

The Client Partner reports to a Client Director within the Sales organization.

 Responsibilities:

• Account management, leading and growing your allocated client accounts

• Provide sales support/solutioning to existing customers

• Develop new business opportunities from existing accounts

• Represent your clients' needs and feedback to our internal teams

• Serve as a trusted adviser to ensure customer’s overall satisfaction with our services.

• Act as strategic adviser to customer and drive awareness of Collaborative service offerings and develop roadmaps

• Manage staffing changes on existing accounts and work with sales and delivery to manage escalations

• Participate in prospect and sales calls and support the sales to service transition on new deals sold

• Maintain key internal and external partnerships with Sales, Solution Architects, Consulting Services, Resource Management, Workday and our alliance partners

• Provide guidance on strategic IT roadmaps

Skills and Requirements:

• Workday Experience, preferred

• Bachelor's degree or equivalent experience required 

• Five or more years of experience in a customer services role (consulting or account management)

• Ability to engage with senior stakeholders

• Practitioner background in HR, Payroll, or Financials is ideal

• Ability to travel to customer sites as needed

• Excellent verbal and written communication skills, including the ability to deliver presentations at the Executive level

• Ability to manage your time, the customer demands, and competing priorities with a high focus on customer service

• Ability to work with cross functional teams and develop strategy

• Minimal travel required, but must be willing to travel on-site if needed

Salary and Other Compensation

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.