Workload Automation Engineer

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. 

PAY TRANSPARANCY

This role will offer $80,000 - $95,000 annually, depending on experience and skills.

POSITION SUMMARY 

We are seeking a skilled and motivated Workload Automation Engineer with a strong focus on automating complex file‑processing workflows. In this role, you will be responsible for designing, developing, implementing, and maintaining automated solutions for file ingestion, transformation, validation, and distribution using a combination of traditional scripting tools (Bash, PowerShell, .BAT) and AWS automation services (Step Functions, Lambda, EventBridge) within our AWS environment. You will play a critical role in ensuring the reliability, efficiency, and scalability of our file‑processing operations.

What You’ll Do

• Design, develop, test, and implement automated workflows for file‑processing tasks using Bash, PowerShell, .BAT scripting, as well as AWS Step Functions, Lambda, and EventBridge where cloud‑native orchestration is appropriate.
• Integrate both script‑driven and AWS‑based components into the enterprise workload automation scheduler, configuring job dependencies, scheduling parameters, monitoring, and alerting.
• Analyze existing manual or semi‑automated file‑processing procedures and identify opportunities for automation through scripting, AWS services, or a hybrid of both.
• Develop and maintain documentation for automated workflows, including technical specifications, runbooks, and troubleshooting guides.
• Monitor automated file‑processing jobs—across both script‑based and AWS‑based workflows—and proactively identify and troubleshoot issues to ensure timely and successful execution.
• Collaborate with application teams, system administrators, and business stakeholders to understand file‑processing requirements and dependencies.
• Implement robust error handling, logging, and recovery mechanisms within both scripts and AWS‑orchestrated processes.
• Ensure adherence to security best practices for scripting, file handling, AWS IAM permissions, and access control.
• Participate in on‑call rotation for production support of automated workflows.
• Stay current with scripting best practices, workload‑automation tools, and AWS services relevant to orchestration and event‑driven processing.
• Contribute to continuous improvement of automation standards and processes.
• Collaborate with application teams, system administrators, and business stakeholders to understand file‑processing requirements and dependencies.
• Implement robust error handling, logging, and recovery mechanisms within both scripts and AWS‑orchestrated processes.
• Ensure adherence to security best practices for scripting, file handling, AWS IAM permissions, and access control.
• Participate in on‑call rotation for production support of automated workflows.
• Stay current with scripting best practices, workload‑automation tools, and AWS services relevant to orchestration and event‑driven processing.
• Contribute to continuous improvement of automation standards and processes.

What You’ll Need to Succeed

• Strong analytical and problem‑solving skills with excellent attention to detail.
• Ability to work independently and collaboratively.
• Excellent communication and documentation skills.
• Solid understanding of file‑transfer protocols (SFTP, FTP, SCP) and secure file‑handling practices.
• Experience with operating‑system fundamentals (Windows Server, Linux/Unix).
• Strong proficiency in Bash scripting on Linux/Unix platforms.
• Strong proficiency in PowerShell scripting on Windows platforms.

Education/Experience

• Highschool diploma or GED.
• 2+ years in IT automation, scripting, or a related systems‑engineering role.
• Experience within AWS (Amazon Web Services), specifically automation‑related services such as Step Functions, Lambda, EventBridge, AWS Batch, ECS Fargate, etc.
• Experience developing and maintaining .BAT (Batch) scripts for Windows environments.
• Demonstrable experience automating file‑processing tasks (e.g., parsing, validation, transformation, renaming, moving files).
• Experience working with enterprise‑level workload automation/job‑scheduling tools.
• Solid understanding of file‑transfer protocols (SFTP, FTP, SCP) and secure file‑handling practices.
• Experience with operating‑system fundamentals (Windows Server, Linux/Unix).

Preferred

• Bachelor’s degree is related field.
• Experience with ActiveBatch.
• Knowledge of database concepts and basic SQL.
• Experience with version control systems (e.g., Git).
• Familiarity with API integrations and web services.
• Understanding of ITIL concepts or similar frameworks.

Physical Demands and Working Conditions

• Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance
• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
 https://businessprocessingsolutions.bamboohr.com/careers