Workplace Experience Associate (Arrival & Reception) - NYC

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role: Workplace Experience Associate - Arrival & Reception

As a Workplace Experience Associate, you will be the face and heartbeat of an executive conference center designed to deliver an exceptional workplace experience for our client’s employees and guests. You’ll lead the welcome experience, manage guest flow, and ensure meetings and  arrivals run seamlessly—from the first greeting to the final farewell.

You’ll anchor the reception desk while supporting meeting room readiness, visitor coordination and basic workplace services. This role thrives on consistency—daily rhythms, checklists, and service rituals will be core to your success.

You’ll collaborate closely with conference operations, AV, catering partners, security, and workplace teams to ensure every interaction and space reflects our hospitality standards

You'll love this role if... 

• You take pride in creating a calm, confident welcome that helps people feel immediately at ease.
• You appreciate steady routines and like being the reliable person others can count on.
• You enjoy being part of a team that values professionalism, kindness, and making everyone feel they belong in the workplace.

This role isn't for you if...

• You don’t feel comfortable being the first point of contact for employees and guests.
• You’re not energized by helping people feel comfortable, informed, or confident navigating a space.

WHAT YOU WILL DO

Reception & Arrival Experience

• Deliver a warm, polished, and anticipatory welcome for all employees and guests.
• Manage guest check-in, access coordination, and wayfinding in partnership with security.
• Maintain a calm, organized, and visually refined reception environment.
• Guide the flow of arrivals and departures so every interaction feels seamless.

Conference Center & Meeting Support

• Assist with meeting room setups, resets, and light cleanup to ensure spaces remain guest-ready.
• Support catering partners with delivery coordination, presentation standards, and replenishment.
• Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly.
• Help manage transitions between back-to-back meetings or events.

Visitor Management & EA Communication

• Manage daily visitor logs and ensure accurate guest information for security and workplace teams.
• Keep Building EAs consistently updated on guest arrivals, meeting attendees, and day-of changes.
• Prepare and distribute daily summary booking logs for upcoming meetings and events.
• Support employee onboarding and badging processes by guiding new hires and contractors through access steps.

Workplace Services & Space Readiness

• Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality.
• Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check-ins.

Service Culture

• Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint.
• Uphold our proprietary Steps of Service in all guest interactions.
• Communicate clearly and empathetically when assisting guests or resolving requests.
• Participate in service training, Audits, and continuous improvement activities.

Compensation:

The compensation for this full time role ranges from $28.00 - $31.00 an hour. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.