Workplace Experience Manager

About Direct Agents

Direct Agents is an AI-Powered Growth Marketing Company built for brands that demand results. We drive measurable revenue outcomes for DTC marketers, subscription businesses, and B2B clients through our proprietary Kanopy platform, exclusive platform partnerships, and 23 years of performance marketing expertise. We manage $500MM in annual media spend, are NMSDC certified minority-owned, and have been recognized 7x as Crain's Best Places to Work.

Direct Agents is seeking a dynamic Workplace Experience Manager to join our People and Culture team. As the backbone of our NYC office, you'll create an exceptional workplace experience for all employees, and a kind welcome for clients & candidates,  while managing the day-to-day administrative and operational needs of our company.

This is an excellent opportunity for a highly motivated, organized, and hospitality-minded individual to make an impact starting on day 1 on the people team of a digital marketing & growth consultancy. 

Those with career ambitions on the people side or the digital marketing side are especially encouraged to apply!

• Oversee daily office setup and maintenance across all spaces within our four walls
• Monitor and maintain office inventory, ordering equipment and supplies within established budgets and procedure, finding efficiencies and automations along the way
• Manage equipment requests and maintain conference rooms 

• Process employee travel requests and coordinate bookings, including detailed itineraries and real-time support for changes
• Prepare and submit timely budget and expense reports to the Finance team
• Handle various administrative and organizational tasks as business needs arise
• Help field questions in person and on slack, with clear guidance on what you can answer and what you should go to a more senior member of the team

• Help plan in-office events and occasional off-site and the related internal communications 
• Serve as a friendly welcome and point of contact for office visitors. 
• Provide proactive day-to-day support to the CEO as needed, anticipating needs and resolving issues before they arise

• Handle confidential information with the highest level of discretion and professionalism
• Jump in wherever needed with a positive, solution-oriented mindset—no task too big or too small!

What We’re Looking For

• Energetic and positive team player who collaborates effectively across all departments
• Thrives in high-growth, fast-changing environments
• 6 months - 1 year of on-site operations experience (examples: office, hospitality, etc)
• Exceptional organizational and prioritization skills with keen attention to detail
• You know when to be resourceful and when it’s time to escalate 
• You love keeping trackers up to date, thinking ahead (without overthinking), and moving things forward 
• Outstanding written and verbal communication abilities across multiple platforms (phone, email, Slack)
• Experience collaborating with third-party vendors and service providers
• Self-motivated with strong problem-solving abilities

• Start Time Requirement: Must be available to begin work at 9:00 AM to prepare the office for 9:30 AM operations
• Physical Requirements: Ability to handle office equipment, receive packages, and manage deliveries
• Location Requirement: Must reside within commuting distance of our NYC office for reliable daily attendance

Join a growing company where your contributions directly impact employee satisfaction and operational excellence. This role offers the opportunity to wear multiple hats, develop diverse skills, and play an integral part in maintaining our positive company culture.