Serve as the final technical authority for platform escalations: diagnose root causes using logs and system analysis, validate platform behavior pre-release, detect systemic incidents, drive technical resolution for Sev1/Sev2 events, and build diagnostic tooling and automation while mentoring the support function.

Design and deploy AI-native marketing workflows and agents, own end-to-end delivery from scoping to integration, evaluate frontier models and agent frameworks, build integrations into the marketing data stack, and evangelize AI adoption across marketing teams.