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Top AI & Machine Learning Jobs in New York City, NY
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Lead and scale a Customer Success Engineering team supporting strategic cloud and AI/ML customers. Own 24x7 support operations, escalations, KPIs, and technical enablement across Kubernetes, databases, compute, GPUs and MLOps. Act as technical escalation for Sev1/Sev2 incidents, partner with TAMs and Product/Engineering, improve escalation runbooks and knowledge base, and drive automation and tooling to improve CSAT, response/resolution times, and support quality.
Top Skills:
AWSAzureBare Metal Gpu ProvisioningDatabasesGenerative AiGCPGpu Infrastructure (Nvidia H100H200)Hugging FaceJIRAKubernetes (Doks)LangchainLarge Language Models (Llms)MlopsNlpPythonPyTorchRestful ApisScikit-LearnTensorFlow
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