Build and deploy production-grade AI agents, automations, and workflows for sales, marketing, and revenue operations. Own the full lifecycle from design and prototyping through testing, release, monitoring, and iteration. Integrate Salesforce and other GTM systems using APIs, webhooks, and middleware while implementing observability, permissions, safeguards, error handling, and rollback controls. Partner with Engineering, Data, IT, and Security to deliver maintainable solutions and measure reliability, adoption, data quality, pipeline, and revenue outcomes.

Build and operate customer-facing AI agent experiences for loyalty programs, including LLM workflows, tool calling, guardrails, evaluations, monitoring, personalization, and streaming chat. Integrate frontend, backend, APIs, data services, and AI orchestration layers. Partner cross-functionally to ship measurable products, maintain quality, protect sensitive data, and support features in production.

Lead internal AI adoption by treating AI platforms as products, building training and community programs, mentoring AI Champions, and partnering with business units to rapidly prototype and launch AI POCs while maintaining governance and continuous improvement.