Develop customer value propositions, ROI analyses, and business cases throughout the contract lifecycle. Build AI-enabled solutions and enablement tools for Sales and Customer Success. Translate data and industry research into actionable insights, growth frameworks, executive presentations, and thought-leadership content. Partner cross-functionally with Sales, Marketing, Customer Success, and Business Intelligence to identify trends and shape go-to-market strategies.

Own customer implementation engagements from onboarding through go-live, combining project delivery with technical architecture and integration work. Design SDK and API solutions, manage scope and timelines, resolve project and technical blockers, align stakeholders, and translate requirements into actionable plans. Build customer relationships, drive adoption and success metrics, coordinate agencies and third parties, document handoffs, deliver training, and improve delivery processes while partnering with sales, customer success, delivery, and product teams.