Top Consulting Jobs in New York City, NY

Lead contact center transformation initiatives that improve customer experience and service delivery. Manage client relationships, guide teams, develop customer engagement strategies, analyze journeys and trends, establish KPIs, improve business processes, ensure CRM data integrity, and coach team members. Identify opportunities for service innovation and support successful project delivery.

Leads pricing strategy and profitability consulting engagements, analyzing pricing models, customer value, market trends, and business performance. Directs teams, manages stakeholders, budgets, and resources, and coaches consultants. Applies predictive analytics, machine learning, statistical modeling, and scenario analysis to develop actionable recommendations, improve client profitability, optimize customer value, and support strategic transformations.

Leads consulting engagements focused on customer sales and service strategies, sales operations, customer engagement, and revenue growth. Analyzes client needs, guides teams through strategy implementation, identifies business transformation opportunities, promotes AI-enabled sales processes, manages stakeholder relationships, and coaches high-performing teams.

Leads payer back-office strategy, technology, and operations consulting engagements in the health services sector. Manages client accounts, supervises teams, analyzes complex business problems, and drives payer modernization, process optimization, change management, and operational transformation. Develops client relationships, oversees project resources and logistics, coaches team members, and ensures high-quality service delivery and continuous improvement.

Serve as a Senior Associate in Operations Consulting for health services clients, analyzing operational challenges, managing grant administration workstreams, applying data analytics and process improvement, engaging stakeholders, leading change initiatives, conducting market research, and planning project resources to deliver operational excellence and business transformation.

Lead operations-focused consulting engagements for health services clients: drive transformation, process improvement, analytics-informed decision-making, stakeholder management, change management, resource oversight, market research, and team coaching to deliver strategic outcomes.

Lead client engagements focused on contact center transformation, analyzing performance metrics, designing customer service strategies, guiding organizational change, mentoring teams, building executive client relationships, and aligning transformation initiatives with business objectives. The role also supports business development, practice growth, clean-sheet process design, technology adoption, and measurable improvements in customer service operations.

Leads consulting engagements implementing Contract Lifecycle Management technology solutions. Analyzes client needs, configures systems, manages implementation timelines, validates outcomes, delivers training, and drives process optimization. Directs and coaches teams, builds stakeholder relationships, supports digital strategy adoption, and applies AI-enabled approaches to improve contract management processes and operational efficiency.

Leads manufacturing and operations excellence consulting engagements, advising clients on manufacturing strategy, operating models, network optimization, product launches, M&A, contract manufacturing, and operational excellence. Develops growth opportunities, drives process improvement and technological advancement, manages client relationships, mentors teams, and ensures high-quality delivery aligned with PwC standards.

Lead customer experience and contact center transformation projects, strengthen client relationships, mentor junior staff, improve processes, develop omnichannel strategies, and use diagnostic and performance data to guide strategic decisions. The role requires consulting or contact center operations experience and knowledge of CCaaS, AI, automation, customer service measurement, and digital transformation.