Top Customer Success & Experience Jobs in New York City, NY

The Experience Strategist connects customer insights to business strategies, facilitating decision-making, optimizing user experiences, and ensuring alignment across teams. Responsibilities include research synthesis, journey mapping, and industry trend analysis to enhance customer interaction with the enterprise.

The Associate in Investor Relations responds to client requests, manages marketing materials, prepares presentations, and supports cross-team collaboration in the investment domain.

Support internal and change communications for several Group Insurance businesses. Develop narratives, leadership communications, and manage stakeholder engagement.

Support capital markets buildout and execution through relationship management, analytics, deal coordination, and execution support. Engage partners and track opportunities while collaborating across teams to optimize deal pipelines and strategic partnerships.

As a Customer Service Representative, you'll support insurance agents with contracting, licensing, onboarding, and managing policy applications to enhance customer experiences.

The Vocational Consultant provides vocational and workplace accommodation expertise for disability insurance claims, supporting return-to-work services and collaborating with clients and employers to create sustainable work plans.

Lead and develop a team of Customer Service Representatives, driving performance improvement and ensuring exceptional customer service while handling escalating situations.