Top Customer Success & Experience Jobs in New York City, NY

The Learning Experience Designer develops scalable AI-enabled learning experiences, collaborates with stakeholders, and utilizes data-driven methods to enhance workforce performance and capabilities. The role involves performance consulting, workflow integration, and continuous improvement of learning solutions aligned with business needs.

This role involves delivering high-quality service to agents and policy owners, processing transactions, resolving inquiries, and enhancing customer experiences.

The Experience Strategist connects customer insights to business strategies, facilitating decision-making, optimizing user experiences, and ensuring alignment across teams. Responsibilities include research synthesis, journey mapping, and industry trend analysis to enhance customer interaction with the enterprise.

Support internal and change communications for several Group Insurance businesses. Develop narratives, leadership communications, and manage stakeholder engagement.

Support capital markets buildout and execution through relationship management, analytics, deal coordination, and execution support. Engage partners and track opportunities while collaborating across teams to optimize deal pipelines and strategic partnerships.

As a Customer Service Representative, you'll support insurance agents with contracting, licensing, onboarding, and managing policy applications to enhance customer experiences.