Top Customer Success & Experience Jobs in New York City, NY

The Experience Strategist connects customer insights to business strategies, facilitating decision-making, optimizing user experiences, and ensuring alignment across teams. Responsibilities include research synthesis, journey mapping, and industry trend analysis to enhance customer interaction with the enterprise.

The Senior Associate - Contact Center Experience Designer enhances customer journeys in contact centers by designing interactions, gathering requirements, analyzing data, and collaborating with stakeholders to optimize experiences and improve performance.

Support capital markets buildout and execution through relationship management, analytics, deal coordination, and execution support. Engage partners and track opportunities while collaborating across teams to optimize deal pipelines and strategic partnerships.

The role involves designing surveys, analyzing customer feedback, improving service delivery, and partnering with business leaders to enhance customer experience.