Top Customer Success & Experience Jobs in New York City, NY

Coordinates operational service delivery for national group benefits clients, serving as the liaison between clients, employees, HR teams, and New York Life. Manages exceptions, eligibility discrepancies, data reconciliation, enrollment and administration activities, escalations, dashboards, governance materials, and cross-functional issue resolution. Provides benefits expertise, supports claims and employee inquiries, maintains documentation and data accuracy, and recommends process improvements to strengthen client satisfaction and operational efficiency.

The Security Officer ensures security policies are adhered to, provides protection, writes reports, and coordinates security functions under supervision.

Support capital markets buildout and execution through relationship management, analytics, deal coordination, and execution support. Engage partners and track opportunities while collaborating across teams to optimize deal pipelines and strategic partnerships.

The role involves designing surveys, analyzing customer feedback, improving service delivery, and partnering with business leaders to enhance customer experience.