Manages customer relationships across onboarding, business reviews, retention, and upsell opportunities. Analyzes usage patterns, identifies customer needs, resolves issues proactively, and develops retention strategies. Partners with internal teams to tailor customer-centric solutions, monitors feedback, and improves service delivery. The role requires customer relationship management, communication, data analysis, strategic thinking, and project management experience, preferably in telecommunications or technology.

Supports customer relationships for T-Mobile’s T-Ads SaaS platform by understanding client needs, addressing issues, tailoring advertising solutions, providing training, analyzing usage and feedback, monitoring retention metrics, and identifying growth opportunities. Collaborates with internal teams, prepares customer insights reports, and develops strategies to improve loyalty and reduce churn. Requires a bachelor’s degree or equivalent experience and 2–4 years in customer success or account management within advertising or technology.