Manages post-sales relationships with government, strategic, and enterprise clients. Oversees onboarding, product adoption, customer health monitoring, business reviews, issue resolution, renewals, retention, and account expansion. Builds executive relationships, coordinates with sales, engineering, support, and operations, identifies upsell and cross-sell opportunities, resolves service issues, and develops strategies to increase customer value and loyalty.

Support sales by developing processes, proposals, and campaign/system recommendations for smaller clients. Maintain knowledge base, lead best-practice projects, guide setup and pricing with operations, and contribute inputs to larger deliverables to improve sales effectiveness and client engagement.