Top Customer Success & Experience Jobs in New York City, NY

Supports Customer Success Managers with customer onboarding, adoption, engagement, retention, training, and outreach. Uses platform expertise and customer health data from PlanHat, Zendesk, Slack, and similar tools to identify risks, recommend action plans, and improve customer outcomes. Collaborates with Product, Support, and Sales teams, contributes to scalable customer success practices, and helps enhance operational efficiency and customer experience.

Design and deliver customized, interactive, in-person training programs that help customers adopt EliseAI products. Diagnose customer workflows, tailor workshops, build AI-powered training tools, gather product feedback, and collaborate cross-functionally with education, customer success, and product teams. The role requires fluent English and Spanish, strong presentation and consulting skills, technical aptitude, organization, and travel to customer sites up to 75% of the time.

Responsible for designing and implementing training programs for Sales and Customer Success teams, improving performance through metrics, and collaborating with departments for training needs.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.

The Customer Education Specialist will manage onboarding processes, deliver training sessions, gather feedback, and enhance client experience with products.

As an On-Site Calling Specialist, you will conduct sentiment calls, troubleshoot issues, and support the Customer Success team while becoming an expert in the company’s product.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Lead end-to-end accounting platform deployments: scope with Controllers/CFOs, configure COA/vendor/entity mappings, drive migrations and reconciliations, run trainings, stabilize post-launch operations, and build scalable playbooks with Product and Engineering to ensure operational adoption across multiple concurrent clients.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

Provide technical, customer-obsessed support for healthcare clients: onboard customers, troubleshoot integrations (telephony, EHR, PMS), investigate issues using SQL and logs, write clear ticket summaries, communicate fixes, and advise on best practices for configuring AI assistants.