Top Customer Success & Experience Jobs in New York City, NY

As a Business Development & Partnerships Manager, you'll drive strategic partnerships, evaluate opportunities, and manage stakeholder relationships to drive growth for EliseAI.

Provide tier 1 and tier 2 technical support to clients, troubleshoot technical issues, collaborate with internal teams, maintain documentation, and ensure excellent customer experience.

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

Lead end-to-end accounting implementations for multiple clients: scope workflows with Controllers/CFOs, configure charts of accounts and vendors, manage data migration and post-launch reconciliations, run trainings, and build scalable playbooks to drive adoption and operational readiness.

Lead end-to-end accounting implementations for multiple clients: scope workflows with Controllers/CFOs, configure charts of accounts and vendor setups, drive data migration and post-launch stabilization, run training and adoption, and build repeatable playbooks alongside Product and Engineering to scale accounting operations.

Own the end-to-end renewal motion: forecast, negotiate, design processes, manage a high-volume book to meet retention and multi-year renewal targets, identify upsell/cross-sell, maintain 90-day forecasts/metrics, collaborate with Sales/Finance/Legal, and inform product and GTM strategy.

Responsible for designing and implementing training programs for Sales and Customer Success teams, improving performance through metrics, and collaborating with departments for training needs.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.

The Customer Education Specialist will manage onboarding processes, deliver training sessions, gather feedback, and enhance client experience with products.

As an On-Site Calling Specialist, you will conduct sentiment calls, troubleshoot issues, and support the Customer Success team while becoming an expert in the company’s product.