Top Customer Success & Experience Jobs in New York City, NY

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

The Documentation Specialist at EliseAI is responsible for creating and maintaining user documentation, improving customer education resources, and collaborating with cross-functional teams to ensure alignment with business goals and customer feedback.

The Senior Technical Support Analyst will provide Tier 2 support, troubleshoot technical issues, and collaborate with engineering teams while advancing their technical skills in a client-facing role.

Design and implement training and enablement programs for Customer Success Managers, ensuring effective onboarding, skills development, and performance measurement to enhance customer retention and expansion.

Provide tier 1 and tier 2 technical support to clients, troubleshoot technical issues, collaborate with internal teams, maintain documentation, and ensure excellent customer experience.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

Provide tier 1 and tier 2 technical support, troubleshoot issues, maintain documentation, and collaborate with teams to improve product experience.

The Senior Associate on the Growth Strategy team at EliseAI will manage key projects from positioning to go-to-market execution, driving revenue growth through strategic analysis and technical execution.

Manage, develop, and execute events to align with business goals, ensuring high-quality experiences and innovative solutions while collaborating with various teams.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.