Top Customer Success & Experience Jobs in New York City, NY

The Partner Account Manager will oversee revenue from partnerships, driving activation, co-selling, and developing go-to-market strategies with channel partners.

Drive strategic partnerships and develop relationships to fuel growth. Analyze markets, manage projects, and present insights to leadership. Work closely with stakeholders across teams.

The Director of Customer Success will lead a team, engage with customers to enhance product adoption, drive revenue retention, and execute growth strategies within a high-performing team.

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

The Senior Technical Support Analyst will provide Tier 2 support, troubleshoot technical issues, and collaborate with engineering teams while advancing their technical skills in a client-facing role.

Design and implement training and enablement programs for Customer Success Managers, ensuring effective onboarding, skills development, and performance measurement to enhance customer retention and expansion.

The Documentation Specialist at EliseAI is responsible for creating and maintaining user documentation, improving customer education resources, and collaborating with cross-functional teams to ensure alignment with business goals and customer feedback.

Provide tier 1 and tier 2 technical support to clients, troubleshoot technical issues, collaborate with internal teams, maintain documentation, and ensure excellent customer experience.

Provide tier 1 and tier 2 technical support, troubleshoot issues, maintain documentation, and collaborate with teams to improve product experience.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.