Top Customer Success & Experience Jobs in New York City, NY

The Customer Training Specialist will ensure smooth client onboarding and transition, conduct trainings, gather feedback, and enhance user experiences with products.

As a Business Development & Partnerships Manager, you'll drive strategic partnerships, evaluate opportunities, and manage stakeholder relationships to drive growth for EliseAI.

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

Lead end-to-end accounting implementations for multiple clients: scope workflows with Controllers/CFOs, configure charts of accounts and vendor setups, drive data migration and post-launch stabilization, run training and adoption, and build repeatable playbooks alongside Product and Engineering to scale accounting operations.

Own the end-to-end renewal motion: forecast, negotiate, design processes, manage a high-volume book to meet retention and multi-year renewal targets, identify upsell/cross-sell, maintain 90-day forecasts/metrics, collaborate with Sales/Finance/Legal, and inform product and GTM strategy.