Top Customer Success & Experience Jobs in New York City, NY

The Senior Technical Support Analyst will provide Tier 2 support, troubleshoot technical issues, and collaborate with engineering teams while advancing their technical skills in a client-facing role.

The Documentation Specialist at EliseAI is responsible for creating and maintaining user documentation, improving customer education resources, and collaborating with cross-functional teams to ensure alignment with business goals and customer feedback.

Provide tier 1 and tier 2 technical support to clients, troubleshoot technical issues, collaborate with internal teams, maintain documentation, and ensure excellent customer experience.

Provide tier 1 and tier 2 technical support, troubleshoot issues, maintain documentation, and collaborate with teams to improve product experience.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

The Customer Training Specialist will ensure smooth client onboarding and transition, conduct trainings, gather feedback, and enhance user experiences with products.

As End User Product Solutions Lead, manage a team to resolve complex user issues, ensure quality support, and collaborate with internal teams for product improvements.

The Senior Associate on the Growth Strategy team at EliseAI will manage key projects from positioning to go-to-market execution, driving revenue growth through strategic analysis and technical execution.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.