Top Customer Success & Experience Jobs in New York City, NY

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The Partner Account Manager will oversee revenue from partnerships, driving activation, co-selling, and developing go-to-market strategies with channel partners.

Drive strategic partnerships and develop relationships to fuel growth. Analyze markets, manage projects, and present insights to leadership. Work closely with stakeholders across teams.

The Director of Customer Success will lead a team, engage with customers to enhance product adoption, drive revenue retention, and execute growth strategies within a high-performing team.

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

The CX Solutions Associate will enhance customer support efficiency through Zendesk administration, optimizing ticket processes and improving resolution times.

The Renewals Manager will manage customer renewals, drive retention and upselling, collaborate across teams, and forecast renewal metrics.

The IT Support Specialist will manage IT operations, provide Tier 1 support, maintain local infrastructure, and support onboarding efforts in a fast-growing tech company.

Design and implement training and enablement programs for Customer Success Managers, ensuring effective onboarding, skills development, and performance measurement to enhance customer retention and expansion.

Provide tier 1 and tier 2 technical support to clients, troubleshoot technical issues, collaborate with internal teams, maintain documentation, and ensure excellent customer experience.