Own renewals and expansion for an SMB and mid-market SaaS customer portfolio. Identify upsell opportunities, manage retention and growth forecasts, conduct commercial conversations, and coordinate technical support with Sales and Customer Engineering. Help establish the account management playbook, territory model, and AE-to-AM handoff process as a founding member of the function.

Serve as a technical customer-facing expert for Hex: answer SQL/Python questions, troubleshoot bugs, create demo content and documentation, gather product feedback, and collaborate with Sales, Product, and Customer teams to improve user success.