Manage client relationships and drive adoption of Sage’s care platforms within senior living communities. Monitor engagement and usage data, identify at-risk clients and improvement opportunities, train community leaders, and provide data-driven recommendations that improve operational efficiency and ROI. Collaborate with Client Success, Product, Support, Sales, and Marketing teams to communicate feedback, resolve challenges, and enhance onboarding and customer experience.

Own strategic enterprise client relationships through the post-sale lifecycle, driving adoption, renewals, measurable outcomes, and expansion. Lead success planning, QBRs, customer pilots, executive presentations, and data analysis across senior living communities. Translate customer feedback into actionable priorities for Product, Engineering, and Support while strengthening staff engagement through regular onsite visits. Travel is expected approximately 20%.