Serve as the first point of contact for customers through calls, texts, and emails. Troubleshoot issues, guide customers through solutions, support onboarding, manage workflows in Asana and Google Workspace, and collaborate with Customer Success and Product teams. The role emphasizes empathy, clear communication, proactive support, process improvement, and learning technical problem-solving skills while helping scale an AI-powered platform.

Lead live onboarding sessions for new customers, guiding them through website launch and connections to Google Business and Facebook profiles. Troubleshoot setup issues, explain technical steps clearly, follow up on onboarding milestones, and support Spanish-speaking customers. Collaborate with Sales, Customer Success, and Support while sharing feedback to improve onboarding processes.

Help small business customers adopt websites, SEO, advertising, and AI tools through frequent calls, training, proactive outreach, and retention support. Build trusted customer relationships, prevent churn, recover delinquent accounts, solve problems, capture feedback, and collaborate with product, engineering, and support teams. This early-career role is fully onsite in the Williamsburg, Brooklyn office five days per week.