Own a portfolio of partner-led SMB and mid-market accounts from onboarding through renewal and growth. Build the partner customer journey, co-create success plans, train partner teams, drive product adoption, monitor account health, and lead recurring partner check-ins. The role requires managing relationships through brokers, resellers, or channel partners while balancing partner and end-client needs. You will also establish scalable processes, reporting, and health-scoring practices in a B2B SaaS startup environment.

Own a portfolio of enterprise B2B SaaS customers post-launch, driving adoption, measurable business outcomes, renewals, and expansion. Serve as the strategic contact for senior benefits and HR stakeholders, lead QBRs and executive briefings, coordinate cross-functional partnerships, and communicate customer feedback internally. Use AI tools such as Claude to analyze usage, prepare customer materials, and improve workflows. Build scalable customer success processes in a fast-growing startup environment.