Own a high-volume portfolio of mid-market SaaS accounts, leading scalable onboarding, adoption, education, support, renewals, and upsell efforts. Use usage signals and standardized playbooks to prioritize accounts, manage risk, conduct business reviews, resolve issues, and identify customer trends. Build trusted relationships through efficient outreach while advocating for product and process improvements internally.

Manage enterprise SaaS customer relationships from onboarding through renewal and expansion. Develop success and recovery plans, drive adoption, provide support and training, conduct business reviews, resolve escalations, and advocate for customer needs internally. The role requires strong communication, value-based selling, retention planning, and experience managing mid-market to enterprise accounts.

Lead post-sale onboarding and implementation for complex enterprise B2B SaaS customers. Own scoping, workflow and workspace configuration, integration planning, project timelines, training, early value realization, implementation support, stakeholder communication, risk management, and process improvements. Partner with Customer Success, legal engineering, product, and support teams to deliver scalable customer-specific solutions.