Own post-implementation success for a portfolio of CPG brands: drive net revenue retention via renewals, upsells, QBRs, health checks, troubleshoot product issues, and surface product feedback while partnering cross-functionally with sales, product, and marketing.

Serve as the bridge between customers, product, and market for deductions/disputes. Build processes, documentation, and playbooks; engage customers to gather needs and ensure product value; translate workflows into product opportunities; research market trends; and collaborate with the Product Lead to scope and execute features.