Top Customer Success & Experience Jobs in New York City, NY

The Enterprise Onboarding & Implementation Specialist will lead client onboarding, manage project lifecycles, collaborate across teams, and implement scalable processes to ensure enterprise clients successfully adopt Playground's software solutions.

Lead and scale Customer Success Managers, driving retention and adoption while optimizing customer experiences and improving KPIs.

Lead and scale a team of Onboarding Managers to deliver a consistent, data-driven onboarding experience. Refine scalable workflows, partner cross-functionally with Product, Engineering, Sales, and CX, coach team members, track onboarding KPIs (time to launch, satisfaction, adoption), and advocate for customer needs. This is an in-person role based in NYC (Union Square) or Denver (LoDo).

As the Onboarding Manager, you will guide new customers through their onboarding journey, ensuring a smooth transition and driving product adoption through training and resource development.

As a Mid-Market Account Manager, you'll manage key accounts, strengthen relationships, drive feature adoption, and collaborate with teams to optimize customer success.

As the Manager of Onboarding, you will lead the onboarding team, strategize and optimize customer onboarding processes, coach team members, collaborate cross-functionally, and measure onboarding success metrics.