Top Customer Success & Experience Jobs in New York City, NY

As an Implementation Manager, you'll integrate key accounts onto our platform, tailor onboarding processes, analyze metrics, and train product analysts.

As a Customer Experience Associate, you'll assist customers via email, chat, and phone, troubleshoot issues, escalate complex cases, and collaborate with internal teams to enhance customer support.

The Revenue Operations Associate ensures a smooth sales process, coordinates communication across teams, tracks pipeline progress, and manages client interactions in HubSpot.

The Technical Support Analyst will troubleshoot complex issues, analyze logs and data, collaborate with teams to resolve incidents, and maintain documentation.

The Enterprise Customer Success Manager will oversee customer relationships, drive adoption and revenue, and collaborate across teams to enhance product value and optimize performance.

The Business Operations Analyst will manage partner onboarding processes, coordinate across departments, improve reporting templates, and support broader business operations initiatives.

As a Solutions Engineer, lead customer implementations, troubleshoot technical issues, and bridge the gap between clients' needs and the engineering team to enhance product development.

The Customer Success Manager will onboard new companies, ensure successful integration, drive revenue through upselling, analyze product performance, and collaborate with cross-functional teams to enhance user experience.

The CX Analytics & Operations Lead will develop dashboards, automate reporting, analyze trends, standardize workflows, and enhance CX efficiency while collaborating cross-functionally.

Lead and coach a team of CX Associates, oversee daily operations, monitor performance metrics, and improve customer experience. Collaborate with other departments and act as an escalation point for complex cases.