Top Customer Success & Experience Jobs in New York City, NY

Lead and coach a team of CX Associates, oversee daily operations, monitor performance metrics, and improve customer experience. Collaborate with other departments and act as an escalation point for complex cases.

The role involves managing compliance programs including SOC and GDPR, leading audits, and building a compliance culture within the organization.

As a Customer Experience Associate, you'll assist customers via email, chat, and phone, troubleshoot issues, escalate complex cases, and collaborate with internal teams to enhance customer support.

As a Solutions Engineer, lead customer implementations, troubleshoot technical issues, and bridge the gap between clients' needs and the engineering team to enhance product development.

As an Implementation Manager, you'll integrate key accounts onto our platform, tailor onboarding processes, analyze metrics, and train product analysts.

The Revenue Operations Associate ensures a smooth sales process, coordinates communication across teams, tracks pipeline progress, and manages client interactions in HubSpot.

The Technical Support Analyst will troubleshoot complex issues, analyze logs and data, collaborate with teams to resolve incidents, and maintain documentation.

The Customer Success Manager will onboard new companies, ensure successful integration, drive revenue through upselling, analyze product performance, and collaborate with cross-functional teams to enhance user experience.