Top Customer Success & Experience Jobs in New York City, NY

The role involves managing compliance programs including SOC and GDPR, leading audits, and building a compliance culture within the organization.

Lead onboarding for B2B partners by collaborating with sales, solutions, operations, and compliance to integrate accounts, design onboarding workflows, troubleshoot issues, track product performance metrics, provide data-driven UX insights, and define business requirements and user stories with product managers.

Lead and deepen relationships with Rain's largest strategic accounts, driving renewals, expansions, and QBRs. Act as the primary senior-level advocate, embed into accounts, resolve cross-functional escalations, build enterprise account management rhythms and playbooks, and provide data-driven insights to expand product adoption.

As a Customer Engineering Lead, manage customer engineering efforts, coordinate between post-sales and solutions teams, resolve technical issues, and identify efficiency improvements using AI.