Top Customer Success & Experience Jobs in New York City, NY

Own end-to-end client journey for a portfolio of mid-market accounts: drive adoption, retention, expansion, and renewals. Build tailored success plans, monitor health metrics, advise clients, automate workflows with AI, mentor associates, and feed product feedback into engagement playbooks.

Own complex enterprise engagements end-to-end, drive adoption, expansion, and renewals; design value strategies, use data and AI to automate workflows, coach junior team members, and build repeatable engagement frameworks.

Manage a portfolio of SMB clients, ensuring adoption, engagement, and satisfaction. Support onboarding and product enablement, diagnose challenges, monitor client health, and lead renewal efforts.

As a Solutions Engineer, you'll assist sales and engineering teams in addressing customer technical challenges, create demos, and support the sales process.

Lead and coach a team of Engagement Associates/Managers to drive adoption, retention, and expansion for enterprise clients. Build scalable engagement frameworks, run portfolio reviews, manage high-stakes client moments, guide renewals/expansions, mitigate portfolio risk, automate workflows with AI, and hire and develop engagement talent.