Leads and develops a team of Customer Experience Managers overseeing onboarding, retention, renewals, and expansion. Owns regional forecasting, Salesforce pipeline hygiene, operational workflows, and AI-driven automation. Serves as an escalation point for commercial negotiations and customer issues while partnering with Sales, Product, and Support. Coaches teams on strategic customer relationships, value articulation, AI tools, data analysis, and workflow automation to improve customer outcomes and operational efficiency.

The Senior Solutions Engineer engages with enterprise customers to present Cloudflare solutions, manage technical sales processes, and ensure customer success through strong communication and expertise in networking and security.