Top Customer Success & Experience Jobs in New York City, NY

Intern will assist in process optimization, data analysis, improving employee experiences, and supporting project execution within the EWX team at Coinbase.

As a CX Incident Response Analyst, you will manage customer incidents, escalate bugs, communicate with stakeholders, and enhance customer experience through effective support operations.

As a Concierge in the Customer Success Team, you'll enhance customer experience, resolve issues, and promote product usage among high-value clients at Coinbase.

Manage junior strategists, enhance operational processes for content workflows, support strategic planning, and conduct content performance analysis. Foster a cohesive team environment and drive content governance compliance.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.

Lead and build the global social support program, manage crisis communication, and foster collaboration with various teams to enhance customer experience.

As a Supervisor of the Customer Success Team, you will lead a team of Concierge Agents, managing operations, improving customer experience, and resolving escalations while fostering collaboration and alignment across the organization.

Responsible for conducting Transaction Monitoring investigations, drafting Suspicious Activity Reports (SAR), and ensuring compliance with BSA/AML regulations. Engages in due diligence and handles alerts related to customer transactions.