Top Customer Success & Experience Jobs in New York City, NY

Intern will assist in process optimization, data analysis, improving employee experiences, and supporting project execution within the EWX team at Coinbase.

Manage and execute CRM and lifecycle marketing strategies to enhance user adoption and retention for emerging products at Coinbase, leveraging ML targeting and analytics for performance optimization.

As an Institutional Account Manager, you will manage institutional client relationships, address escalations, enhance client experience, and collaborate across teams to drive success.

Lead and develop Coinbase's global social support program, manage crisis responses, and collaborate with cross-functional teams to enhance customer experience.

As a Supervisor for the Customer Success Team, you'll lead a passionate team at Coinbase, supporting its mission to enhance global economic freedom through innovative blockchain technology. You'll tackle challenges in customer success with a focus on collaboration and high performance.

As a Compliance Lead Analyst, you'll investigate transaction monitoring alerts, optimize compliance processes, and lead tool testing while collaborating with cross-functional teams to enhance compliance operations.

Lead business development and partnership strategies for the Growth team at Coinbase. Manage high-impact partnerships, negotiate deals, and communicate partnership performance across products and markets.

The SME L&D Trainer Lead Analyst oversees onboarding and training initiatives to drive customer experience quality, collaborates cross-functionally, and leads continuous process improvements while maintaining deep operational expertise.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.