Lead strategy and execution to onboard, retain, and expand larger customer segments. Design onboarding and onboarding specialist operations, build CS analytics and experiments, evaluate economics and prioritization, create AI-powered automation for CS workflows, and align cross-functional teams to scale the CS motion and drive strategic initiatives.

Lead and coach a team of Onboarding Specialists to get high-revenue customers live; design AI-powered CS workflows and post-sales journey; define and track KPIs (Time-to-Value, Net Retention, health scores); partner with Sales to drive adoption and expansion; serve as escalation for complex accounts.