Top Customer Success & Experience Jobs in New York City, NY

Develop customized customer training plans, lead virtual and onsite instructor-led training, facilitate webinars and Train-the-Trainer programs, and partner with internal teams on learning assets. Conduct customer discovery, define learning objectives, manage training projects, and improve content using feedback and performance data. The role requires instructional design expertise, strong stakeholder and presentation skills, French fluency, and up to 40% travel.

Leads and develops a post-sales Customer Engineering team serving strategic enterprise customers. Oversees technical discovery, solution design, integrations, automation, validation, handoffs, prioritization, and measurable customer outcomes. Establishes engagement models, capacity planning, quality standards, documentation, and operating cadences. Partners with Product, Engineering, Customer Success, Implementation, Sales, and Solutions Engineering to convert customer needs into reusable solutions, improve adoption, and support retention and expansion.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Leads three Financial Products teams, owning strategy, operating plans, customer onboarding, enablement, adoption, retention, and spend growth. Manages managers and individual contributors, establishes scalable processes and performance standards, develops talent, and uses dashboards and operating metrics to improve activation, customer satisfaction, productivity, and commercial outcomes. Partners cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations.