Top Customer Success & Experience Jobs in New York City, NY

The Head of Customer Support Technology leads the AI-first transformation of customer support, developing strategies for proactive service, automation, and data insights to enhance customer experience and agent productivity.

The Next in Tech Summit at MongoDB is a virtual event designed for students exploring tech careers, leading to potential summer internships.

The role involves guiding customers in designing scalable systems, collaborating with sales teams, and ensuring customer success in deploying MongoDB solutions.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

In this role, you'll guide customers in designing scalable systems using MongoDB, collaborate with sales teams, and ensure customer success and satisfaction.

The Escalation Manager coordinates resolution of critical technical issues, collaborates cross-functionally, manages customer communications, and enhances incident management processes.

The Escalation Manager coordinates resolution of customer escalations, ensures communication among stakeholders, and drives issue resolution within technical teams.

Manage technical escalations for customers, ensuring resolution by coordinating with internal teams and maintaining clear communication. Lead incident analysis and prevention efforts while monitoring escalation trends for continuous improvement.

The Executive Partner Specialist will coordinate global partnerships and sales, drive market engagements, and achieve business objectives across regions through strategic workstreams.