Top Customer Success & Experience Jobs in New York City, NY

The role involves supporting product adoption through demos, gathering client feedback, and collaborating with sales and product teams to enhance offerings.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

Lead and grow Octus' legal client portfolio. Manage a team of Account Managers and oversee strategic Am Law 100/200 client accounts, ensuring exceptional client engagement and driving revenue growth through renewals, upsells, and cross-sells.

The Director of Legal Account Management will manage relationships with Am Law 200 legal clients, focus on subscription renewals, grow account relationships, collaborate with customer success, and analyze KPIs for account strategy.

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The Product Specialist ensures successful onboarding and implementation of CLO and fund compliance solutions, troubleshooting issues, and driving continuous improvement.