Top Customer Success & Experience Jobs in New York City, NY

Lead the global buy side customer success team, defining strategy, driving product adoption, managing client relations, and overseeing commercial growth.

Lead and grow Octus' legal client portfolio. Manage a team of Account Managers and oversee strategic Am Law 100/200 client accounts, ensuring exceptional client engagement and driving revenue growth through renewals, upsells, and cross-sells.

The Account Manager will manage relationships with large Buy Side clients, focusing on subscription renewals, growth, and collaboration with teams.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.