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Top Customer Success & Experience Jobs in New York City, NY
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Owned regional SMB customer relationships to drive adoption, retention, referrals and SaaS revenue growth. Collaborate with Sales, Onboarding, Product, Care and Professional Services, run product demos/training, analyze usage, troubleshoot Toast POS, and pursue expansion opportunities. Up to 10% local travel for site visits.
Top Skills:
Google WorkspaceMS OfficePosSalesforceSlackToast Pos
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.
Top Skills:
Payments/Credit Card ProcessingPosToastZoom
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