Provide platform configuration, content management, and optimization services for pooled customers using the Yext platform. Prioritize and complete inbound requests, clean and transform customer content (Excel), maintain documentation, partner with account teams, deliver product feedback, and ensure customers achieve goals through Yext best practices.

The Customer Success Manager will manage enterprise-level clients in Financial Services, driving adoption of the Yext platform while ensuring customer satisfaction and growth through strategic planning and collaboration.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.