Top Customer Success & Experience Jobs in New York City, NY

Own strategic enterprise customer relationships, driving renewals, retention, expansion, feature adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor and escalation point, coordinate cross-functional support, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, includes temporary support for at-risk customers, and may involve onsite customer engagement and international travel.

Own strategic relationships with major enterprise SaaS customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, and escalate issues. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role requires managing complex international accounts, collaborating with Account Executives, and potentially traveling internationally for onsite customer engagements.

Leads enterprise Customer Success operations across multiple teams, owning customer retention, expansion, adoption, advocacy, KPIs, and executive relationships. Manages people managers, recruits and develops talent, mitigates account risks, drives customer value and ROI, partners with Sales, Services, and Product, and improves processes, reporting, and customer lifecycle practices.

Manage enterprise customer relationships as a trusted advisor, driving renewals, retention, product adoption, advocacy, and expansion. Build success plans, analyze product usage, conduct business reviews, provide training and nontechnical support, coordinate internal teams, manage escalations, and transition customers from onboarding. Partner with Account Executives on commercial alignment, mentor junior colleagues, and periodically visit customers, including potential international travel.