Top Customer Success & Experience Jobs in New York City, NY

As a Senior Escalation Manager, you will manage critical customer escalations, collaborate cross-functionally, drive process improvements, and ensure customer satisfaction through effective resolution and strategic initiatives.

The role involves defining ISV strategy, engaging in technology partnerships, leading a team, maintaining KPIs, and aligning with product teams.

The Lead Solutions Consultant at Braze will advise prospective customers during the sales process, leveraging technical expertise and storytelling to foster partnerships and demonstrate Braze's capabilities. They will also mentor team members and collaborate across departments.

As a Community Specialist, you will build community and advocacy through events, supporting strategies for customer engagement and relationship building across various brands.

As a Technical Account Manager, you will manage technical relationships with enterprise clients, ensuring successful implementation and value realization from Braze's platform.

The Senior Lead Solutions Consultant will advise prospective customers, using extensive product knowledge and strategic guidance, while mentoring team members and engaging in pre-sales support.

As a Senior Lead AI Solutions Consultant, you will drive revenue by promoting the BrazeAI portfolio, leading technical discussions, executing demos, and educating stakeholders on AI concepts. You will collaborate with teams to enhance product offerings and engage with enterprise customers.