Top Customer Success & Experience Jobs in New York City, NY

Manage enterprise customer relationships to drive renewals, retention, product adoption, and advocacy. Build success plans, analyze usage for risks/opportunities, coordinate cross-functional support, deliver enablement and Executive Business Reviews, and collaborate with sales for upsell and handoffs.

The Delivery Manager at Braze will oversee client onboarding and implementations, ensuring timely project execution and optimal ROI. Collaboration with internal teams and external stakeholders is essential for addressing customer needs and enhancing the customer experience through training and effective management of implementations.

Lead a regional email deliverability team, provide advanced deliverability consulting, own a small portfolio of high-touch customers, escalate and resolve deliverability issues, partner cross-functionally to improve processes and customer experience, and drive strategic projects to mature deliverability practices and team growth.

Serve as named customers' primary technical contact and advocate, owning platform integration, performance, and escalations. Partner with Customer Success to drive adoption, analyze support trends, run Technical Business Reviews, and enable Centers of Excellence to reduce risk and remove technical barriers.

As a Technical Account Manager, you will manage the technical relationship with enterprise customers, drive product adoption, and ensure customer success by solving technical issues and supporting implementation strategies.