Top Customer Success & Experience Jobs in New York City, NY

Handle complex customer escalations involving usage metering, billing anomalies, cloud cost management, quotas, overages, and telemetry attribution. Partner with Product, Engineering, and Finance to investigate issues, improve billing transparency, develop diagnostics and playbooks, train global Solutions teams, and communicate cost impacts to technical and business stakeholders.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Serve as a trusted technical advisor to enterprise customers, driving product adoption, providing hands-on IT operations guidance, performing environment analysis, conducting business reviews, collaborating with product and engineering teams, and improving best practices to maximize Datadog value.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

Serve as the primary technical contact for partner developers, advising on OAuth, OpenTelemetry, log pipelines, and integration architecture; perform code reviews and quality checks, troubleshoot via Zendesk/Slack, maintain docs and JIRA, and collaborate with Product and Engineering to improve the Integration Developer Platform.