Top Customer Success & Experience Jobs in New York City, NY

This role involves delivering and facilitating enablement programs for Sales and Customer Success teams, identifying performance gaps, and collaborating with stakeholders to enhance training effectiveness.

The Senior Learning & Development Specialist designs and delivers training programs, focusing on upskilling managers through workshops and curriculum development, and ensures continuous improvement based on data insights.

The role involves managing relationships with enterprise customers, ensuring product adoption and satisfaction while collaborating with internal teams to achieve customer goals.

The Premier Support Engineer engages with clients to address technical inquiries, develops customer relationships, reproduces issues, and contributes to documentation while working directly with Datadog's Premier Customers.

As a Premier Support Engineer, you will assist clients with technical queries, foster relationships with Premier Customers, and provide detailed product support while building documentation.

Lead a team to deliver sales enablement programs, guiding GTM teams through education and development while measuring business impact.

The Manager of Technical Escalations Engineering leads a team to manage client technical requests, ensuring effective resolution and team productivity through coaching, training, and performance management.

Manage and mentor Premier Support Engineers, focusing on performance reviews and client support. Collaborate on high-priority escalations and improve team productivity.

The Business Value Manager will lead business value assessments and quantification of the business value of products, collaborating across teams to support customer engagements and improve the Business Value Program.

Lead and manage a team of Security Sales Engineers, driving technical excellence and customer success across enterprise accounts in North America by aligning technical strategies with sales goals.