Top Customer Success & Experience Jobs in New York City, NY

Serve as the primary technical contact for partner developers, advising on OAuth, OpenTelemetry, log pipelines, and integration architecture; perform code reviews and quality checks, troubleshoot via Zendesk/Slack, maintain docs and JIRA, and collaborate with Product and Engineering to improve the Integration Developer Platform.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Lead the strategy for Sales Enablement globally, create training materials, manage stakeholder relationships, and measure program impact on sales performance.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Serve as a trusted technical advisor to enterprise customers, driving product adoption, providing hands-on IT operations guidance, performing environment analysis, conducting business reviews, collaborating with product and engineering teams, and improving best practices to maximize Datadog value.

Lead Datadog's Enterprise Security Sales organization, driving revenue, recruiting teams, and developing security strategy while managing complex sales cycles with stakeholders.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

Act as Datadog Logs subject-matter expert: investigate complex log escalations, lead technical calls, mentor support teams, collaborate with Engineering/Product, build diagnostic tools and guides, and resolve ingestion, parsing, pipeline, indexing, and retention issues.