Provide hands-on technical guidance to enterprise customers, supporting product adoption, configuration, and renewal success. Analyze IT operations environments, recommend improvements, advocate for customer goals, conduct business reviews, and collaborate with product, engineering, and technical services teams. The role requires cloud, scripting, CI/CD, containerization, monitoring, and AI-tool expertise, along with up to 20% travel to client sites.

Manages strategic enterprise customers, builds executive relationships, leads QBRs and onboarding, analyzes adoption and usage data, identifies growth opportunities, and coordinates cross-functional teams to demonstrate Datadog’s business value.

Serve as a trusted technical advisor to enterprise customers, driving product adoption, providing hands-on IT operations guidance, performing environment analysis, conducting business reviews, collaborating with product and engineering teams, and improving best practices to maximize Datadog value.