Manage SMB healthcare provider accounts to drive onboarding, product adoption, retention, booking volume, and practice performance. Build relationships with stakeholders, conduct client meetings, train provider teams, address objections, resolve issues, manage multiple onboarding projects, and identify upsell opportunities. Collaborate with sales and operations teams while owning performance metrics, monthly commission goals, and customer satisfaction outcomes.

Serve as the technical lead for large Enterprise accounts, owning integrations, configurations, and workflows to improve provider activation, availability, and reliability. Lead complex integrations, migrations, audits, and technical investigations; create project plans, drive cross-functional alignment, and develop scalable processes and automation. Advise customers and internal teams using data to prioritize work and resolve systemic issues that impact retention and growth.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.