Top Customer Success & Experience Jobs in New York City, NY

Lead and supervise a Clinical Support team, ensuring high-quality customer service in a dental tech environment while managing KPIs and operational efficiency.

The Lead SMB Account Management role involves overseeing Account Managers, ensuring high-quality customer service, managing daily operations, and improving processes. The lead also uses data to monitor performance and collaborates cross-functionally to enhance customer experience.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

As a Customer Experience Lab Technician, you will provide real-time support to clinicians, assist in treatment planning, and facilitate communication between doctors and lab teams, leveraging your expertise in dental design workflows.

As a Field Trainer, you will provide in-person training to dental practices, helping them adopt digital dentistry solutions. This role involves clinical coaching, operational alignment, and post-training analysis, with a focus on enhancing practice performance and achieving early success with technology implementation.

As a Learning Experience Design Lead, you'll create engaging learning content, manage educational programs, and collaborate with sales teams to enhance their skills.

As a Customer Experience Lab Technician, you will provide live support to clinicians, collaborate on treatment plans, and ensure high-quality dental lab outcomes using CAD/CAM technology.

The Senior Manager, CX Strategy & Operations will lead strategic initiatives and optimize processes to enhance customer experience and operational efficiency.