Top Customer Success & Experience Jobs in New York City, NY

As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.

As a Customer Success Engineer, you'll provide technical expertise and guidance to customers post-sale, enhancing their use of GitLab's solutions through webinars, labs, and best practices. You'll collaborate with internal teams to support implementation and customer relationships.

Lead the technology strategy for GitLab's global post-sales organization, focusing on systems for Customer Success and Support with an emphasis on Zendesk and integrations with other platforms.

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.

As a Public Sector Solutions Architect, you'll advise U.S. government customers on GitLab's solutions, lead technical evaluations, and engage with clients to drive adoption and success.

The Senior Manager of Engagement Management at GitLab leads professional services sales, managing a team and driving bookings while collaborating with other departments to enhance client value and team effectiveness.