Top Customer Success & Experience Jobs in New York City, NY

Manage enterprise customer implementations of Samsara’s IoT solutions, creating launch plans, tracking adoption and account health, delivering training, demonstrating technology, and resolving deployment obstacles. The role partners with Sales, Support, Sales Engineering, and Product while guiding executives and end users through successful system adoption. It is remote, serves U.S.-based customers, and requires up to 25% travel.

Own enterprise customer implementations of Samsara’s IoT platform, managing deployment plans, adoption roadmaps, training, progress tracking, and account health. Build trusted relationships with executives and end users, explain technical solutions, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Manage multiple engagements, mentor Customer Success and Support teams, and help customers achieve safety, efficiency, and sustainability outcomes.

Leads the Enterprise Implementation Consultants team delivering complex, multi-site SaaS, hardware, and systems integrations for major enterprise accounts. Responsibilities include managing performance and KPIs, coaching consultants, overseeing escalations and executive relationships, improving implementation processes and automation, coordinating with Sales and Customer Success, and hiring and developing an inclusive, high-performing team.

Manage enterprise customer implementations of Samsara’s IoT platform, including deployment planning, adoption roadmaps, progress tracking, training, demonstrations, and account health monitoring. Build relationships with executives and end users, resolve implementation challenges, coordinate cross-functional teams, manage multiple engagements, and mentor Customer Success and Support teams. The role is remote in eligible U.S. locations and may require up to 10% customer-site travel.

Own enterprise customer implementations of Samsara’s IoT solutions, managing deployment plans, adoption roadmaps, training, progress tracking, and account health. Build trusted relationships with executives and end users, explain technical products, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Manage multiple engagements, mentor Customer Success and Support teams, and drive successful customer outcomes across large-scale physical operations organizations.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Owns high-severity customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyzes escalation trends, leads process-improvement programs, improves workflows and dashboards, coaches frontline teams, and drives systemic issue prevention. Success is measured through faster resolution, improved customer satisfaction, SLA adherence, and permanent resolution of recurring problems.