Top Customer Success & Experience Jobs in New York City, NY

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Lead Customer Success Operations to scale systems, processes, and policies. Partner with senior CS leaders, run cross-functional projects, prioritize CS requests, enhance automation with Rev Tech, manage UAT and communications, and lead a high-performing CS Ops team to drive retention, expansion, and efficient post-sales operations.

The Director of Scaled Customer Success will lead customer success initiatives for mid-market and commercial segments, focusing on driving adoption and revenue retention through scalable strategies and team management.

As an Implementation Consultant at Samsara, you'll help Mid-Market customers deploy IoT solutions, managing relationships and ensuring value during onboarding, adoption, and ongoing usage.

The Senior Technical Trainer will deliver training to customers on the Samsara platform, produce training materials, and collaborate closely with other teams. They require strong communication and presentation skills, along with experience in training delivery.

The Enterprise Implementation Consultant in the Public Sector will manage customer relationships, oversee IoT solution deployment, and ensure value realization for enterprise customers, primarily in government contexts, while coordinating with cross-functional teams.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Engagement Services Manager is responsible for implementing services, managing customer relationships, scoping projects, and ensuring that service deliverables meet business needs during the sales cycle.