Leads the global Customer Success organization for betting and gaming advertising. Owns post-sales strategy, customer lifecycle, retention, upsell, managed-service revenue, team scaling, executive relationships, and cross-functional roadmap influence. Establishes onboarding, campaign delivery, optimization, reporting, renewal, KPI, and customer-health processes while driving adoption of programmatic advertising capabilities and commercial growth across major casino, sportsbook, brand, and agency clients.

Manage the customer lifecycle for sportsbook clients, building relationships, supporting renewals, identifying upsell and cross-sell opportunities, resolving contractual and service issues, monitoring SLAs, and reporting KPIs. The role owns customer and contract data in the CRM, analyzes performance and feedback, coordinates with internal teams, and contributes to customer success initiatives. Candidates need B2B commercial experience, strong communication and analytical skills, CRM proficiency, and willingness to travel internationally.