Manage the customer lifecycle for sportsbook clients, building relationships, supporting renewals, identifying upsell and cross-sell opportunities, resolving contractual and service issues, monitoring SLAs, and reporting KPIs. The role owns customer and contract data in the CRM, analyzes performance and feedback, coordinates with internal teams, and contributes to customer success initiatives. Candidates need B2B commercial experience, strong communication and analytical skills, CRM proficiency, and willingness to travel internationally.

Lead the global Customer Success organization for Genius Sports’ betting and gaming advertising business. Develop post-sales strategy, oversee onboarding and adoption, manage senior teams, drive retention and expansion revenue, and scale global operations. Partner with Sales, Product, Engineering, Marketing, Data Science, and Ad Operations to improve customer outcomes, campaign performance, and platform adoption. Build executive relationships with agencies, brands, sportsbooks, and casino partners while guiding organizational growth and operational excellence.