Top Customer Success & Experience Jobs in New York City, NY

Lead the CX Enablement function within User Operations, focusing on training, knowledge management, and improving customer experience metrics. Manage a team to deliver exceptional customer support through effective enablement strategies and leveraging AI technologies.

The Social Support Specialist will manage and enhance Notion's social customer support across various platforms, engaging directly with users, overseeing operations, and collecting product feedback.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

Lead People Analytics and Operations, driving strategic planning, technology integration, analytics development, and team leadership to enhance Notion's workforce and operational excellence.

The role involves leading initiatives in customer experience operations, strategic planning, process design, and workforce management, focusing on enhancing customer value and operational efficiency.

Manage customer experience operations, develop strategic recommendations, improve capacity models and staffing plans, optimize processes, and drive CX initiatives.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

The Help Center Lead oversees the knowledge ecosystem, writes articles, improves content discoverability, manages the Help Center team, and drives KPIs using data.