Top Customer Success & Experience Jobs in New York City, NY

Develop technically rigorous Notion Academy content, implementation guides, and Help Center resources. Lead customer workshops, webinars, and video walkthroughs; demonstrate workflows, troubleshoot issues, and build with new product capabilities. Use customer insights and product adoption data to prioritize educational content, measure impact, and scale learning standards. Experiment with AI-powered learning experiences and collaborate with engineers to keep technical materials accurate and current.

The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market accounts. Build mutual success plans, guide AI and workflow implementations, demonstrate ROI to executive stakeholders, manage renewal risks, identify expansion opportunities, and partner with Solutions Consultants and Services teams. The role requires customer-facing discovery, technical fluency in configuring and troubleshooting Notion workflows, commercial awareness, and strong program and stakeholder management.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.

Partner with named accounts to drive workflow adoption, measurable value, renewals, and expansion. Co-design and configure Notion workspaces, define success plans, run business reviews, identify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver outcomes tied to commercial metrics.

Drive workflow adoption, value realization, and renewals for a book of named accounts. Partner with Solutions Consultants and Services to define mutual success plans, demonstrate ROI to executives, design repeatable workflows and programs, and recover flat or at-risk renewals while enabling customers to build durable AI-enabled systems in Notion.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.