Top Customer Success & Experience Jobs in New York City, NY

Leads the Commercial Outcomes Architect team, driving customer adoption, retention, value delivery, renewals, and expansion revenue. Recruits, mentors, and develops team members; establishes KPI and OKR systems; manages strategic customer engagements; supports AI workflow adoption; partners with solutions consulting, engineering, and product teams; and channels customer feedback into roadmap improvements.

Develop technically rigorous Notion Academy content, implementation guides, and Help Center resources. Lead customer workshops, webinars, and video walkthroughs; demonstrate workflows, troubleshoot issues, and build with new product capabilities. Use customer insights and product adoption data to prioritize educational content, measure impact, and scale learning standards. Experiment with AI-powered learning experiences and collaborate with engineers to keep technical materials accurate and current.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Partner with named accounts to drive workflow adoption, measurable value, renewals, and expansion. Co-design and configure Notion workspaces, define success plans, run business reviews, identify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver outcomes tied to commercial metrics.

Drive workflow adoption, value realization, and renewals for a book of named accounts. Partner with Solutions Consultants and Services to define mutual success plans, demonstrate ROI to executives, design repeatable workflows and programs, and recover flat or at-risk renewals while enabling customers to build durable AI-enabled systems in Notion.