Top Customer Success & Experience Jobs in New York City, NY

The Fraud & Abuse Analyst will develop risk monitoring processes, manage account escalations, and collaborate with engineering on moderation tools while providing user support and maintaining compliance.

The role involves designing scalable systems for Sales and Customer Success, managing projects from start to finish, and integrating various technologies, particularly Gainsight and Salesforce.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

Lead People Analytics and Operations, driving strategic planning, technology integration, analytics development, and team leadership to enhance Notion's workforce and operational excellence.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

The Relationship Manager will manage commercial relationships, focusing on customer retention, mitigating churn, and ensuring timely renewals. They'll work cross-functionally to identify at-risk accounts and enhance customer satisfaction.

The role involves leading initiatives in customer experience operations, strategic planning, process design, and workforce management, focusing on enhancing customer value and operational efficiency.

Manage customer experience operations, develop strategic recommendations, improve capacity models and staffing plans, optimize processes, and drive CX initiatives.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.