Top Customer Success & Experience Jobs in New York City, NY

The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.

Partner with named accounts to drive workflow adoption, measurable value, renewals, and expansion. Co-design and configure Notion workspaces, define success plans, run business reviews, identify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver outcomes tied to commercial metrics.

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.

Drive workflow adoption, value realization, and renewals for a book of named accounts. Partner with Solutions Consultants and Services to define mutual success plans, demonstrate ROI to executives, design repeatable workflows and programs, and recover flat or at-risk renewals while enabling customers to build durable AI-enabled systems in Notion.

Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.