Top Customer Success & Experience Jobs in New York City, NY

The Customer Success Strategy & Operations Manager will enhance the customer journey, optimize operations, and drive revenue and insights through data analysis and cross-functional collaboration, ensuring customer value with Notion's products.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

As a Solutions Consultant at Notion, you will help customers optimize their use of the platform through tailored solutions, project management, and change management strategies to ensure successful implementation and adoption of Notion.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

Drive customer growth, adoption, and renewals for Notion's product by helping clients achieve goals through AI workflows and customer success strategies.

Own and scale Notion's internal CX knowledge system: design information architecture and governance, ensure content accuracy and freshness, build reusable modular content, supervise AI-assisted content automation, and partner cross-functionally to enable support readiness and improve support quality and efficiency.

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

The Partner Solutions Engineer will lead technical enablement for partner SEs, develop training programs, engage in customer solutions, and mentor talent while managing a growing partner network.

The Solutions Engineer will collaborate with Account Executives on enterprise sales, lead discovery and design solutions, present value propositions, guide security processes, and contribute to sales enablement efforts.