Top Customer Success & Experience Jobs in New York City, NY

As the Customer Experience Operations & Workforce Manager, you will build forecasting models, manage staffing plans, lead operations, and collaborate across teams to optimize customer support efficiency and performance.

The Partner Solutions Engineer will lead technical enablement for partner SEs, develop training programs, engage in customer solutions, and mentor talent while managing a growing partner network.

Lead the CX Enablement function within User Operations, focusing on training, knowledge management, and improving customer experience metrics. Manage a team to deliver exceptional customer support through effective enablement strategies and leveraging AI technologies.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Head of Support will design and implement a strategy for a high-impact support team across AMER, optimize resources, and ensure customer satisfaction by leading with data and developing team capabilities.

Lead the Solutions Engineering team for Mid-Market sales, building technical demos and advising on integrations, security and compliance for clients while driving technical wins and expanding customer base.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

As a Solutions Consultant at Notion, you will help customers optimize their use of the platform through tailored solutions, project management, and change management strategies to ensure successful implementation and adoption of Notion.

The Help Center Lead oversees the knowledge ecosystem, writes articles, improves content discoverability, manages the Help Center team, and drives KPIs using data.