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Top Customer Success & Experience Jobs in New York City, NY
Artificial Intelligence • Productivity • Software
Lead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.
Top Skills:
AIDecagonGainsightZendesk
Artificial Intelligence • Productivity • Software
The role focuses on improving the startup customer journey, managing onboarding, and creating engagement programs. It involves cross-functional collaboration, tracking performance metrics, and enhancing customer experience.
Top Skills:
Ai ToolsProductivity Tools
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