Top Customer Success & Experience Jobs in New York City, NY

Supports client experience and account leads by coordinating meetings, project plans, campaign launches, reporting, deliverables, and cross-functional team activities. Maintains client records, contracts, budgets, and timelines while identifying risks and helping resolve issues. Prepares client-facing reports and translates campaign performance into actionable recommendations. The role requires strong communication, organization, project coordination, and collaboration skills in a hybrid New York City environment.

Manage strategic client and agency relationships for programmatic advertising campaigns. Launch, optimize, and report on cross-channel campaigns; lead client status meetings; present performance insights; identify upsell opportunities with sales; collaborate with analytics and internal teams; and maintain high customer satisfaction.

Own a portfolio of clients and serve as their primary contact throughout campaign execution. Manage client relationships, launches, performance reviews, optimization recommendations, renewals, upsells, and account expansion. Collaborate with Sales, Operations, Analytics, and Product while monitoring campaign data, managing timelines and assets, leading client meetings, and developing strategic growth plans aligned with client goals and attribution models.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.